Real-World AI Agent Case Studies (Anonymised) Most businesses don’t need “AI.” They need fewer dropped enquiries, faster resolution, fewer mistakes, and a clear audit trail when something goes wrong. The examples below are anonymised. They include only information we are allowed to share and are deliberately written at a level that protects client identity, internal … Read more
AI Chatbot vs AI Agent: Same Buzzword Family, Very Different Personalities People keep using chatbot and agent as if they’re interchangeable. They’re not. That’s like calling a waiter and a head chef “the same thing because both involve food”. An AI chatbot mostly talks.An AI agent does things (often across multiple steps, sometimes across multiple … Read more
What an AI Agent Looks Like in Practice (Short Demo) What you’re seeingThis is a short walkthrough of our Reference Triage Agent — a demonstration of how an AI agent can classify messy inbound messages, identify missing information, draft a safe reply using approved templates, and escalate risk cases with an audit trail. ImportantThis demo … Read more