AI Agents, Engineered — Not Improvised
Agents are only useful when they behave like operational systems: scope, guardrails, escalation, and logs.
What an AI agent is
An AI agent is a workflow worker: it takes input, follows your rules, produces controlled output, and escalates when it should.
The four agent types we build most often
Triage & Routing
turns inbound requests into structured tasks, assigns owners, sets priority, enforces required fields.
Knowledge
answers internal questions from approved documents with strict boundaries.
Operations
drafts summaries, internal updates, customer replies, quote drafts, weekly digests within your rules.
Quality Control
checks content/data against standards (missing fields, risky wording, inconsistent pricing, compliance flags).
What makes our agents reliable
What we will not promise
Book a Paid Discovery Sprint
In 7–10 working days you’ll have a complete spec, success metrics, acceptance tests, and a fixed build plan.
Reliability
- Guardrails (hard rules)
- Escalation (the brakes)
- Logging (audit trail)
- Acceptance tests (go-live criteria)
- Operations (ongoing alignment)
Start with Discovery
Book the Discovery Sprint