Terms of Service

These Terms of Service (“Terms”) govern your access to and use of Sienda Ltd websites, applications, digital products, reports, creative productions, consulting services, bespoke development services, and any other services or materials supplied by Sienda Ltd (“Sienda”, “we”, “us”, “our”).

By accessing our websites, purchasing from us, using one of our applications, requesting services, downloading materials, or otherwise engaging with Sienda, you agree to these Terms.

Certain Sienda applications, products, websites, or services may have their own dedicated terms, policies, disclaimers, licence rules, acceptable use rules, or privacy notices. Where those specific terms apply, they form part of your agreement with us and will prevail over these general Terms if there is any conflict.

1. Company details

Sienda Ltd
Third Floor, 207 Regent St
London W1B 3HH
United Kingdom

Company No. 08194971
Registered in England & Wales

Email: hub@siendaweblines.com
Website: sienda.co.uk

2. Who these Terms are for

Our websites, applications, reports, digital products, and services are primarily intended for business, professional, organisational, educational, or creative use.

Some digital content, publications, creative material, or downloadable products may also be available to individual consumers. If you are acting as a consumer, certain statutory rights may apply. Nothing in these Terms is intended to exclude or limit rights that cannot legally be excluded or limited.

3. What Sienda does

Sienda builds, publishes, and operates focused digital applications and produces related digital, commercial, analytical, and creative materials.

Our work may include:

1. Sienda-owned applications and product websites.
2. Downloadable reports, guides, intelligence outputs, analysis, and digital content.
3. Creative, satirical, humorous, literary, educational, or editorial productions.
4. Specialist consulting, analysis, product design, and bespoke development.
5. AI-assisted systems, workflows, tools, reports, or content where AI is useful and appropriate.
6. Other digital services or commercial materials made available through Sienda or our related websites.

We do not promise that every product, service, or application will be available at all times, in all territories, or for all users.

4. Application-specific terms

Some Sienda applications have their own dedicated terms of service, privacy notices, refund policies, acceptable use rules, disclaimers, or operational terms.

These application-specific terms apply to the relevant application, purchase, report, or service.

If there is a conflict between these general Terms and the specific terms for a particular application or product, the specific terms will apply to that application or product.

Examples may include applications such as Jambastic, QOOBIX, XAGRIA, GOALVERSE, Punkia, or other Sienda projects, whether live, in development, experimental, retired, renamed, or replaced.

5. Orders, purchases, and access

A purchase, order, subscription, project, licence, or engagement becomes binding when we confirm it in writing, provide access, issue an invoice, receive payment, or otherwise accept the order.

Depending on the product or service, access may be provided through:

1. A public website.
2. A private link.
3. A download.
4. A generated report.
5. A digital file.
6. An email delivery.
7. A third-party store, payment provider, or delivery platform.
8. A written proposal or statement of work.

You are responsible for providing accurate information when ordering, including correct contact details, billing details, project information, access information, and any other information reasonably required to deliver the product or service.

6. Fees, payment, and taxes

Fees are those stated on the relevant website, application, product page, store page, proposal, invoice, checkout page, or written agreement.

Unless otherwise agreed in writing:

1. Digital products, reports, downloads, and application-based purchases are payable at the time of purchase.
2. Bespoke services, consulting, development, and specialist engagements may require advance payment, staged payment, or payment according to an agreed proposal or invoice.
3. You are responsible for any applicable taxes, duties, bank charges, currency conversion charges, or payment provider charges unless stated otherwise.
4. Late payment may result in suspension of work, suspension of access, withholding of deliverables, or termination of the relevant service.

We may change prices from time to time, but changes will not affect purchases already confirmed unless otherwise agreed.

7. Digital products, reports, and downloads

Some Sienda products are delivered as digital content, downloadable files, generated reports, guides, documents, creative works, analysis, templates, or other digital materials.

Unless stated otherwise:

1. Digital products are supplied for your own use or internal business use.
2. You must save your own copy of any download or generated report.
3. We are not responsible for storing, preserving, reissuing, or maintaining access to files after delivery unless the relevant product terms say otherwise.
4. Reports, analysis, and digital outputs are based on the information available, the information supplied, the package purchased, visible public signals, automated processing, and human or AI-assisted interpretation where applicable.
5. Reports and analysis are not guarantees of commercial outcome, buyer intent, technical condition, legal compliance, market performance, or future results.

Specific products may include additional limitations, usage rules, disclaimers, or delivery notes. For example, QOOBIX report outputs are generated live and delivered immediately, and the uploaded report itself states that QOOBIX does not store purchased report files and that users should save the download.

8. Creative, satirical, humorous, and editorial material

Sienda may produce or distribute creative, satirical, humorous, literary, artistic, educational, or editorial material.

Such material may include fiction, essays, comics, images, commentary, satire, parody, digital publications, social material, newsletters, or other creative works.

Unless clearly stated otherwise:

1. Creative and editorial material reflects artistic, satirical, humorous, or opinion-based expression.
2. It should not be treated as professional, legal, financial, tax, medical, regulatory, or technical advice.
3. We may use exaggeration, irony, parody, fictional characters, fictional situations, absurdity, humour, or critical commentary.
4. Any resemblance to real persons, organisations, products, or events may be coincidental, fictionalised, satirical, or used for lawful commentary, depending on context.
5. You may not copy, republish, sell, adapt, train systems on, or commercially exploit our creative material without written permission unless a specific licence expressly allows it.

9. Bespoke services, consulting, and development

Sienda may provide specialist consulting, analysis, product design, bespoke development, technical review, AI-assisted workflow design, application development, documentation, or related professional services.

Such services are provided only where agreed in writing, normally through a proposal, statement of work, email confirmation, invoice, or other written agreement.

Unless otherwise agreed, bespoke services may include:

1. Business analysis.
2. Requirements clarification.
3. Product or workflow design.
4. Technical planning.
5. Application development.
6. AI-assisted system design where appropriate.
7. Documentation, testing, review, or handover.
8. Strategic advice relating to digital systems, automation, content, or product delivery.

We are not obliged to accept any project, enquiry, request, or proposal.

We may decline work that is unsuitable, underfunded, unclear, unlawful, unsafe, reputationally inappropriate, outside our expertise, or inconsistent with our commercial model.

10. AI-assisted work and outputs

Some Sienda applications, reports, content, tools, or services may use AI systems, automated analysis, machine learning models, language models, data-processing tools, or third-party AI providers.

Where AI is used:

1. Outputs may be incomplete, incorrect, outdated, inconsistent, or unsuitable for a particular purpose.
2. You remain responsible for reviewing outputs before relying on them.
3. AI-assisted outputs should not be used as the sole basis for high-stakes decisions.
4. Unless explicitly agreed in writing, AI-assisted outputs do not constitute legal, financial, medical, tax, regulatory, engineering, safety, or professional advice.
5. We may apply human review, automated checks, operational limits, prompt controls, usage caps, source limits, or other safeguards, but these do not guarantee accuracy or completeness.
6. We may refuse, limit, suspend, or modify AI-assisted functionality where we consider it necessary for safety, legality, reliability, cost control, misuse prevention, or service quality.

We do not present AI as magic, certainty, consciousness, professional judgement, or a substitute for competent human responsibility.

11. Client and user responsibilities

You agree to:

1. Provide accurate, lawful, and complete information where required.
2. Use our websites, applications, products, and services only for lawful purposes.
3. Ensure you have the right to submit any data, content, instructions, files, prompts, images, text, business information, or other materials you provide to us.
4. Avoid submitting unnecessary personal data, confidential information, passwords, payment details, government identification numbers, health information, or sensitive data unless the relevant service expressly requires it and provides an appropriate secure process.
5. Review outputs, reports, recommendations, files, and deliverables before relying on them.
6. Keep private links, access codes, downloads, reports, credentials, and confidential materials secure.
7. Comply with any application-specific acceptable use rules.
8. Not misuse, reverse engineer, overload, scrape, attack, copy, resell, or interfere with our websites, applications, infrastructure, or digital products.

You are responsible for the consequences of information you provide, decisions you make, and actions you take based on our materials, reports, applications, or services.

12. Prohibited use

You must not use our websites, applications, products, reports, creative material, or services:

1. For unlawful, fraudulent, deceptive, abusive, defamatory, harassing, discriminatory, exploitative, or harmful purposes.
2. To infringe intellectual property, privacy, confidentiality, data protection, publicity, or contractual rights.
3. To generate or distribute malware, phishing, spam, scams, credential theft, or unauthorised access attempts.
4. To create, facilitate, or conceal illegal activity.
5. To submit content or instructions that are false, misleading, unlawful, unsafe, or unauthorised.
6. To resell, repackage, copy, clone, scrape, or commercially exploit our outputs except as expressly permitted.
7. To bypass usage limits, security controls, payment flows, access restrictions, or technical protections.

We may suspend, refuse, block, remove, delete, or terminate access where we reasonably believe these Terms or any specific product rules have been breached.

13. Third-party services

Our websites, applications, products, or services may use or link to third-party services, including payment providers, hosting providers, analytics tools, AI model providers, data providers, email services, domain services, download platforms, or external websites.

We are not responsible for third-party services, websites, policies, outages, pricing, changes, data practices, or failures.

Where you use a third-party service, that service’s own terms and policies may apply.

If a bespoke project requires third-party accounts, licences, hosting, APIs, software, data, subscriptions, or infrastructure, you are responsible for those costs unless we expressly agree otherwise in writing.

14. Confidentiality

Each party will keep the other party’s confidential information confidential and use it only for the purpose of providing or receiving the relevant product or service.

Confidential information does not include information that:

1. Is already public through no fault of the receiving party.
2. Was already lawfully known by the receiving party.
3. Is independently developed without use of confidential information.
4. Must be disclosed by law, regulation, court order, or competent authority.

If a separate non-disclosure agreement, data processing agreement, or written confidentiality agreement exists, that agreement will prevail where it conflicts with these Terms.

15. Data protection and privacy

Our handling of personal data is described in our Privacy Policy and, where applicable, in product-specific privacy notices.

You must not provide personal data unless it is necessary for the relevant product or service.

If you provide personal data on behalf of another person, organisation, employee, client, prospect, customer, or third party, you are responsible for ensuring that you have a lawful basis and any required authority, notice, consent, or contractual permission.

Where a bespoke engagement requires data processing terms, the parties may enter into a separate data processing agreement.

16. Intellectual property

16.1 Your materials

You retain ownership of content, data, information, files, instructions, and materials you provide to us, subject to any rights you grant us to provide the relevant product or service.

You confirm that you have the right to provide such materials and to allow us to use them for the relevant purpose.

16.2 Our materials

We retain ownership of our websites, applications, product designs, software, source code, workflows, methods, templates, prompts, documentation, report structures, creative works, designs, trade marks, branding, know-how, business methods, written material, and other intellectual property unless expressly agreed otherwise in writing.

16.3 Digital products and reports

Unless stated otherwise, when you purchase a report, guide, download, template, digital product, or generated output, you receive a limited, non-exclusive, non-transferable licence to use it for your own personal use or internal business purposes.

You may not resell, redistribute, publish, sublicense, train AI systems on, copy at scale, or commercially exploit such materials unless we expressly permit it in writing.

16.4 Bespoke deliverables

For bespoke services, ownership and usage rights will be defined in the relevant proposal, statement of work, invoice, or written agreement.

Unless otherwise agreed in writing:

1. You receive a licence to use paid deliverables for your internal business purposes.
2. We retain our background intellectual property, pre-existing tools, libraries, templates, methods, know-how, and reusable components.
3. Custom code, if supplied and expressly identified as a deliverable, may be assigned or licensed according to the written agreement.
4. No rights transfer until full payment has been received.

17. Availability, changes, and discontinuation

We may change, improve, suspend, withdraw, replace, rename, restrict, or discontinue any website, application, product, feature, report type, creative project, service, or offer at any time.

We do not guarantee uninterrupted availability of any website, application, download, report generator, third-party integration, or digital service.

We may perform maintenance, apply usage limits, restrict access, modify features, or suspend services where reasonably necessary for security, cost control, legal compliance, reliability, technical improvement, or business reasons.

18. Delivery times and project timelines

Delivery times, launch dates, access windows, project estimates, and target dates are indicative unless expressly confirmed as binding in writing.

Delays may occur because of third-party outages, missing information, payment delays, technical issues, client responsiveness, change requests, external dependencies, illness, force majeure events, or other circumstances.

For bespoke work, timelines depend on scope, clarity, access readiness, feedback, approvals, and change control.

19. Changes to bespoke work

If you request changes that materially alter agreed scope, assumptions, deliverables, complexity, timelines, integrations, data requirements, design direction, legal requirements, or operational responsibility, we may treat the request as out of scope.

Out-of-scope work may require a new quotation, revised timeline, additional payment, or separate agreement.

We may pause work while scope, responsibility, cost, or feasibility is clarified.

20. Refunds and cancellations

Refund and cancellation rights depend on the product or service purchased, your legal status, the applicable law, and any specific product terms.

Unless otherwise stated:

1. Digital downloads, generated reports, digital content, access codes, and immediately supplied digital products may be non-refundable once delivery or access has begun, except where required by law.
2. Bespoke services, consulting, analysis, and development work may be non-refundable once work has started, except as expressly agreed or required by law.
3. If we cancel a paid service before delivery and no work has been performed, we will normally refund the relevant payment.
4. If only part of a bespoke service has been performed, any refund, credit, or remedy will be assessed in relation to the undelivered portion.

Where consumer statutory rights apply, nothing in these Terms limits those rights.

21. Warranties and disclaimers

We will provide services with reasonable care and skill.

However, unless expressly agreed in writing, we do not warrant that:

1. Any website, application, report, output, recommendation, or digital product will be error-free, uninterrupted, complete, or suitable for every purpose.
2. Any report or analysis will produce a commercial result, sale, lead, investment outcome, operational improvement, ranking improvement, compliance outcome, or business advantage.
3. Any AI-assisted output will be accurate, current, complete, or free from hallucination or inconsistency.
4. Any creative, satirical, humorous, or editorial material will be suitable for every audience, taste, jurisdiction, or commercial context.
5. Any third-party service will remain available, compatible, affordable, or unchanged.

All products and services are supplied subject to any express terms agreed and any rights that cannot legally be excluded.

22. Limitation of liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

Subject to the above, and to the maximum extent permitted by law:

1. We are not liable for indirect, consequential, special, incidental, punitive, or exemplary loss.
2. We are not liable for loss of profit, loss of revenue, loss of goodwill, loss of opportunity, loss of savings, business interruption, loss of data, loss of contracts, or reputational harm.
3. We are not liable for decisions or actions you take based on reports, outputs, advice, creative material, digital products, or AI-assisted material without appropriate review.
4. We are not liable for third-party services, outages, payment providers, hosting providers, model providers, search engines, app stores, external platforms, or data providers.
5. Our total aggregate liability for claims arising out of or in connection with a paid product or service will not exceed the amount you paid us for that specific product or service, unless a different cap is expressly agreed in writing.
6. For ongoing bespoke services or recurring engagements, our total aggregate liability will not exceed the fees paid to us for the relevant service during the three months preceding the event giving rise to the claim.

23. Indemnity

If you are acting as a business, you agree to indemnify us against losses, claims, damages, liabilities, costs, and expenses arising from:

1. Your breach of these Terms.
2. Your unlawful or unauthorised use of our products, reports, applications, materials, or services.
3. Materials, data, instructions, or content you provide to us.
4. Your infringement of third-party rights.
5. Your misuse of outputs, reports, applications, or digital products.

24. Termination and suspension

We may suspend or terminate access to any product, application, service, download, report, project, or engagement where:

1. You breach these Terms or specific product terms.
2. Payment is overdue.
3. Required information, access, or approvals are not provided.
4. We reasonably suspect misuse, fraud, abuse, unlawful conduct, security risk, or reputational risk.
5. Continued provision would be impractical, unsafe, unlawful, commercially unreasonable, or technically unreliable.

For bespoke services, either party may terminate according to the relevant written agreement. If no specific termination terms are agreed, either party may terminate for material breach if the breach is not remedied within 14 days of written notice.

On termination, you remain responsible for fees due for work already performed, products already delivered, or access already provided.

25. Force majeure

We are not liable for delay or failure caused by events beyond our reasonable control, including outages, infrastructure failures, cyber incidents, labour disruption, illness, war, terrorism, civil unrest, natural disaster, fire, flood, government action, legal restriction, pandemic, third-party failure, payment provider failure, model provider outage, hosting outage, or major internet disruption.

26. Notices

Notices to Sienda must be sent by email to hub@siendaweblines.com unless a product-specific notice method is provided.

We may contact you using the email address, billing details, order information, or contact details you provide.

Notices are deemed received when sent, unless the sender receives a delivery failure notice.

27. Assignment and subcontracting

You may not assign, transfer, or subcontract your rights or obligations under these Terms without our written consent.

We may assign, transfer, or subcontract part of our rights or obligations where reasonably necessary, provided this does not materially reduce your rights under these Terms.

We may use subcontractors, suppliers, consultants, infrastructure providers, developers, AI providers, hosting providers, payment providers, or other third parties to deliver products and services.

28. Changes to these Terms

We may update these Terms from time to time.

The version in force at the time of your purchase, order, access, or engagement will normally apply to that purchase, order, access, or engagement unless a later version is expressly accepted or required for continued use of an ongoing service.

The latest version will be published on sienda.co.uk.

29. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in effect.

The invalid or unenforceable provision will be treated as modified to the minimum extent necessary to make it valid, lawful, and enforceable, or removed if modification is not possible.

30. Entire agreement

These Terms, together with any applicable product-specific terms, privacy notices, refund policies, acceptable use policies, proposals, invoices, statements of work, or written agreements, form the agreement between you and us for the relevant product or service.

Where there is a conflict, the more specific written terms for the relevant product or service will normally prevail.

31. Governing law and jurisdiction

These Terms are governed by the laws of England and Wales.

The courts of England and Wales have exclusive jurisdiction over disputes arising out of or in connection with these Terms, except where applicable consumer law gives you mandatory rights to bring proceedings elsewhere.

32. Contact

For questions about these Terms, contact:

Sienda Ltd
Email: hub@siendaweblines.com
Website: sienda.co.uk

Last updated: 2 May 2026